Every order has a journey. Here is what order changes and cancellations means for yours.
CHANGES BEFORE DISPATCH
If you need to correct a size, color, item, or delivery detail, email info@zovemkly.store immediately with your order number and the requested change. We will check whether the order is still editable. A request is not confirmed until support explicitly approves it.
CANCELLATION REQUESTS
You may ask to cancel an order before it has entered a stage where cancellation is no longer possible. Processing can begin quickly, so we cannot guarantee a cancellation window or promise that every request will be accepted. If we can cancel a paid order, the refund will be sent through the original payment channel when possible.
AFTER SHIPMENT
Once a parcel is with the carrier, we usually cannot stop or redirect it. If you no longer want the goods, contact support about return eligibility after delivery rather than refusing delivery without instructions. Refused or undeliverable packages may generate costs or delays.
ADDRESS CORRECTIONS
Check every field at checkout. We can attempt corrections only while the shipment remains editable; a carrier may charge for rerouting or decline a change. Incorrect details can cause failed delivery.
IF A PRODUCT BECOMES UNAVAILABLE
We will contact you if an ordered item cannot be supplied and explain available options, which may include a substitute with your agreement or a refund for the unavailable item.
To keep your request traceable, use the subject line “Order change — [order number]” when emailing info@zovemkly.store.