Every order has a journey. Here is what shipping and delivery means for yours.
PROCESSING VS. TRANSIT
Order processing generally takes 1–3 business days before dispatch. Processing includes confirming the order, preparing items, and handing the parcel to a shipping provider. This is separate from delivery time. Business days exclude weekends and relevant public holidays.
ESTIMATED TRANSIT WINDOWS
United States, United Kingdom, Canada, and Australia: approximately 7–18 business days after dispatch.
European destinations: approximately 10–21 business days after dispatch.
Other supported destinations: approximately 10–28 business days after dispatch.
These are planning estimates, not guaranteed arrival dates. Remote delivery areas, customs procedures, peak seasons, severe weather, and carrier disruptions can extend transit. Product pages or checkout may display a different estimate for a particular item or destination; review the information shown when ordering.
TRACKING AND MULTI-PARCEL ORDERS
When tracking is available, we will provide it by email or through the order-status page. Tracking can take time to show its first scan. Items from one order may occasionally travel in separate packages and arrive on different dates.
SHIPPING CHARGES AND IMPORT COSTS
Any shipping charges are presented during checkout before payment. Import duties, local taxes, customs handling fees, and other destination-specific charges may apply according to local law unless checkout explicitly states that they are included. Customers are responsible for reviewing applicable charges.
DELIVERY DETAILS
Please check the recipient name, delivery information, phone number, and postal code before confirming your order. Once a package has shipped, corrections or rerouting may not be possible. If a carrier marks a parcel delivered but you cannot locate it, check nearby safe locations and contact us promptly.
DELAYED, LOST, OR DAMAGED PACKAGES
If tracking has not moved for an extended period or your parcel arrives visibly damaged, email info@zovemkly.store with your order number and relevant photographs. We will review the available information and, where appropriate, contact the carrier. Claims are assessed based on the circumstances and applicable consumer law.
For time-sensitive gifts, order early and avoid relying on the outer edge of an estimated delivery window.